About Us

Demonstrating Our Global Reach and Impact Through Key Statistics

Callmatik Pro operates on a grand scale with around 30,000 employees and 31 service delivery locations, handling 138 million interactions yearly. This capacity ensures unparalleled customer service and operational excellence.

30,000+ Employees

31 Service Location

138M Interactions/year

Our Philosophy

Our philosophy is to explore, believe, and practice in all dimensions of life, uniting for the common good to achieve ultimate success in our life's journey.

Our Vision

To be recognized as an innovative, resourceful, and reliable global technology company with a diverse portfolio of ICT solutions that simplify life

Our Mission

To enable businesses to achieve “High Performance” by enhancing their communication, collaboration, and decision-making capabilities through our innovative ICT solutions.

Discover what drives us every day

We view diversity as our greatest strength. We cultivate an inclusive environment where every individual is valued and respected.

Frequently Asked Questions

What are the benefits of using a call center service?

Call center services help improve communication efficiency with customers, enhance customer service, and expand marketing outreach.

How does a call center improve customer service?

Call centers provide quick and easy access to answer customer inquiries, resolve issues promptly, and deliver effective post-sales support.

Can you tailor your call center services to our needs?

Yes, we offer customizable call center solutions to meet your unique business needs, ranging from inbound to outbound services and across various business scales.

What's your call center onboarding process like?

Our onboarding process is simple and swift. Our team will work with you to understand your needs, customize solutions, and train our agents to deliver outstanding service.

Do you offer telemarketing services?

No, we offer call center services designed to help businesses boost sales and more.

Do you offer 24/7 services?

Yes, we provide 24/7 call center services to ensure your customers can reach us whenever they need assistance or information.

How do we monitor call center performance?

We provide regular reports on call center performance, including response times, call duration, and customer satisfaction, so you can continuously monitor and improve service.

How do I get started using your call center services?

Contact our sales team or fill out the contact form on our website, and one of our representatives will promptly reach out to discuss your needs and offer suitable solutions.

Leadership that drives success

Our team management is committed to fostering a culture of growth, innovation, and excellence. With a wealth of experience and a passion for empowering our employees, they provide the guidance and support needed to achieve our goals.